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I expect all is going (fairly) well with you and DAMO since our last contact through the Beta forum.
A few points for clarification:
1 - DAMO has not been tested with iTunes sync module.
2 - There was a series of problems that involved the nwnsrR32.dll that the DAMO install placed in the Windows\System32 folder. This file was responsible for the Outlook crash on exit on Vista and the Windows Search shutdown problems. It was only after collaborating with Microsoft that we were able to identify the cause. Then, we discovered that the nwnsrR32.dll file was not getting updated during the DAMO install. The installation was then changed to eliminate the need to update that file. Most recently, the install now looks for its existence in the System32 folder and if it exists, it will be removed.
3 - I am unaware of any circumstance where Support will contact you. However, through the Passport Advantage support system, you can initiate a PMR to address any problems you may be having. If it cannot be addressed by the support engineers, the PMR will be escalated to the DAMO Development Team.
4 - As indicted in the previous entry, through Fix Central, the entitlement process allows you to easily check for the latest DAMO release and download it. The newest release is DAMO 8.0.2 Interim Fix 3 that was release late in December.
Thanks, Mike
Feedback response number MROE7N2M6Z created by ~Laura Opponeburings on 01/06/2009
Good to hear from you again...
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. . . . . . Good to hear from you again... (~Dan Minfoovitc... 6.Jan.09) 
